make your job easier or more effective?"
This question elicits suggestions for improvement.
When all areas on the interview outline have been explored, ask questions like:
"Is there anything we've overlooked?" or
"What other areas should I have asked you about?"
This encourages the interviewee to discuss issues that should have been covered.
“怎樣的變化將使你的工作更簡單或更有效？ ”
這個問題暗示被訪談?wù)咛岢龈倪M(jìn)意見
當(dāng)列表中的所有領(lǐng)域都討論過后，提出下面問題：
“還有什么問題我們沒有討論嗎？”或是
“我們還需要討論些別的內(nèi)容嗎？”
這些問題鼓勵被訪談?wù)咛岢鏊袘?yīng)該被討論的問題。
Closing the interview involves briefly summarizing the areas that have been discussed, highlighting the important facts and your understanding of them. This lets the interviewee know that you have been listening carefully during the interview and provides an opportunity for clarifying any misunderstandings.
結(jié)束會談時，一般會簡短的總結(jié)討論過的問題，重點指出會談的要點，并說出你的理解。這使被訪談?wù)咧滥阏J(rèn)真傾聽了談話，而且有機會澄清誤解。
During the summary, as well as during the entire interview, the analyst should adopt a posture of objectivity and avoid personal comments, observations, or conclusions.
在總結(jié)會談以及整個會談中，需求分析者應(yīng)采取客觀的態(tài)度，避免帶個人色彩的評論，觀察或結(jié)論。
Finally, in closing, you must thank the interviewee for the time and ask if a shorter follow- up interview can be scheduled at a later date, if necessary.
最后，你必須感謝被訪談?wù)邊⒓舆@次訪談。如有必要，詢問被訪談?wù)吣芊裨诮谠賲⒓右淮魏喍痰暮罄^訪談活動。 |
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